To The Staff at The Peaks:
I have enjoyed my stay here at The Peaks, my home away from home, while I healed from my surgery. By far, this facility stands at a five-star level for courtesy, kindness, understanding, helpfulness, willingness, thoughtfulness, and concern for the residents here.
Thank you to the 24-hour nursing staff, who have patience and professionalism. Thank you to the administrative staff – from my admission to my discharge they have been kind, courteous, understanding, and helped me get everything that I needed. Thank you to the dietary and dining staff for the really good food, including the Easter mutton stew, and for helping me understand my diabetes and my consumption of carbohydrates and for helping me to change my diet. Thank you to the therapy staff, who are awesome! I am more flexible than when I came in here, and if I had a choice I would definitely stay here for another year or take my therapist home with me. Thank you to the dog therapy team!
Thank you, also, to the Life Enrichment staff, for making this place entertaining and alive for everyone, and always being polite and kind. The Pinewood Derby was a great event that brought the youth and the elders together in having fun and put the light back in the elders’ eyes. Thank you to the Maintenance staff for fixing my TV remote upon request, without hesitation, even though they have a huge facility to maintain. Thank you to the housekeepers, for cleaning my room on a daily basis, and for being down-to-earth and easy to communicate with and funny! Thanks to Melody, the Resident Services Liaison, for helping me to write this thank-you letter before I leave here.
I hope this place grows and becomes better known in the public’s eyes for their quality of service. One thing, for sure, is that you have me as a former patient who will always recommend The Peaks as my first choice in the state of Arizona if anyone needs to go to a skilled nursing facility.