Bronze-Level Award Honors Senior Living Organizations’ Commitment to Quality Services
FLAGSTAFF, Ariz. (June 5, 2017) – The Peaks Health & Rehabilitation and The Peaks Senior Living Community have been recognized as 2017 recipients of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The award is the first of three distinctions possible through the AHCA/NCAL National Quality Award Program, which honors long term and post-acute care providers that have demonstrated their commitment to improving the quality of senior care. Since the National Quality Award Program implementation in 1996, The Peaks is the first senior living community and health care center in Flagstaff to be recognized.
“Bronze award recipients advance our mission of improving lives by delivering solutions for quality care,” said Mark Parkinson, president and CEO of AHCA/NCAL. “We applaud their efforts to enrich the lives of those in the long term and post-acute care communities we serve.”
The National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.
The program has three levels: Bronze, Silver, and Gold. Facilities begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must demonstrate their ability to implement a performance improvement system. A team of trained Examiners reviews each Bronze application to determine if the facility has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality award, The Peaks may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality award.
The Association will announce the 2017 Silver – Achievement in Quality and Gold – Excellence in Quality Award recipients in the coming months. The awards will be presented during AHCA/NCAL’s 68th Annual Convention and Exposition in Las Vegas, Nevada, October 15-18, 2017.